Customer Service & Technical Support Advisor

Aylesford, Kent

Full time (8.30am – 5.00pm, Monday to Friday)

Salary:             £TBA (DOE)

Please Note: Applicants must be authorised to work in the UK

Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 30 years supplying showrooms, trade counters and builder’s merchants with our own exclusive QX Bathroom Product brands.

Our head office administrates all sales enquiries from Aylesford, Kent with national deliveries from our distribution centres in Nottingham and Aylesford.

As a Customer Service & Technical Support Advisor, you will play a vital role in our Administration Team, supporting our internal sales and customer service departments. This dynamic and exciting position offers an opportunity to develop your professional skill set while contributing to the growth and success of our organisation.

Key responsibilities:

• Handle incoming customer calls with a confident and professional telephone manner, providing technical assistance.
• Liaise with the sales team and external customer base to identify required spare parts.
• Pick, pack, process and despatch/load product spares from our warehouse/spares rooms.
• Receive, log, and put away deliveries of spare parts in the relevant stock rooms, maintaining a high level of organisation.
• Effectively communicate product information to customers.
• Assist the Customer Service Manager to proactively resolve customer enquiries, concerns, and complaints, striving to provide exceptional service and achieve customer retention.

Applicants should possess a combination of strong interpersonal skills, attention to detail, and a passion for delivering excellent customer service. We are seeking individuals who can thrive in a fast-paced, friendly environment and have the drive to succeed.

Requirements:

• Existing technical knowledge of KBB products.
• Confident and professional telephone manner with the ability to handle after sales calls effectively.
• Some areas of the role require a reasonable level of fitness i.e. picking/packing/loading spares items.
• Basic PC skills and proficiency in using email and other office software.
• Ability to work under pressure and meet deadlines without compromising on quality.
• Strong initiative, urgency, and common sense to tackle challenges and solve problems.
• Excellent communication skills, both written and verbal, enabling you to effectively engage with customers, colleagues and suppliers.
• A team player mentality with the ability to collaborate and contribute to the success of the sales and customer service departments.

Own transportation is essential due to limited local public transport links.

Additional Benefits:

• 20 Days Holiday + Bank Holidays
• Performance Bonus Scheme
• Workplace Pension Scheme
• Full training provided
• Progression opportunities

If you feel you have the necessary experience, commitment, skills and enthusiasm please apply below.