Company Profile & Customer Service

DuncanQualitex Supplies was incorporated in October 1990 in Aylesford, Kent by Managing Director Duncan Andrews, as a general bathroom distributor and remains privately owned with a strong family feel.

In 1998, the company decided to develop our own exclusive product ranges for the UK and created QX Bathroom Products, as a brand and trademark.

The QX Product Range includes a comprehensive collection of well designed, quality products from leading manufacturers from all over the world, including Sanitaryware, Baths, Towel Rails, Mirrors, Furniture and a comprehesive range of Showering products and Whirlpools.


The Qualitex reputation for supplying quality, tried and tested products at affordable prices, is one of the reasons behind the success story, which has seen sales of £200 million since the company opened.

Qualitex only supply QX Bathroom Products via professional bathroom showrooms and merchants that can offer a high level of personal service.

Qualitex have two regional distribution centres providing 125,000 square feet of stock, generally available for next day delivery from a fleet of 21 delivery vehicles, and over 75 employees, including after sales service staff, to help and advise you.

We want consumers to be pleased with their purchase and recommend our products and services to their friends and relations.

We feel extremely confident that you will find our products and services everything you would expect from a market leader.
 

Customer Service

 

David Elcomb - Customer Service Director David Elcomb
Customer Service Director
Tel: 01622 794205
Email:
david.elcomb@qualitex.co.uk

 

QX Bathroom Products are sold by most reputable Bathroom Studio’s and Builders Merchants throughout the UK.

The Terms and Conditions of your purchase are provided by your supplier and it is important that you retain your invoice as proof of purchase and contact your supplier in the first instance if you require after sales service.

Qualitex Supplies will ensure that providing your supplier is able to confirm proof of purchase and full details of any product failure during the manufacturer’s warranty period, which clarifies they have inspected, confirmed and detailed the alleged fault (with photographs if possible), that Qualitex Supplies will replace or repair any faulty item in accordance with our terms and conditions of sale.

Bathroom Showrooms, Retailers and Builders Merchants can contact our Customer Service team directly.
 


Building business together……


Strong relationships forged over a number of years
with excellent suppliers:

 

   
Ascent Genesis
Iconic Baths Classic CV
Q-Line Quest



 

QX Quality Assurance & Guarantee


Qualitex guarantees to replace any faulty product free of charge within the first year of use with presentation of proof of purchase and subject to our terms and conditions of sale.

All products must be installed by a suitably qualified installer in accordance with the fitting instructions. The product guarantee will be invalid if it has been modified, misused, neglected, wilfully or accidently damaged or not maintained, cleaned or cared for.

Full details of the Qualitex terms and conditions of sale are available on request.

In the event of a guarantee claim, the liability of Qualitex is limited to replacing the product supplied and does not extend to consequential loss or damages arising from a defective product or installation.

The guarantee applies to the original purchaser only and is not transferrable without agreement in writing.

Most QX Bathroom Products are subject to an extended manufacturers guarantee period, subject to their specific terms and conditions, available on request.

Exclusions and conditions apply on most lifetime guarantees.

All prices and specifications are subject to change without prior notice.
All products are sold in accordance with our terms and conditions of sale.
All products should be checked prior to installation as installation is considered acceptance of quality.

QX Bathroom Products is an exclusive brand of luxury bathroom products created and distributed nationwide by Qualitex Supplies. Recognised for quality, innovation and value for money, our bathroom and shower ranges offer some spectacular options to satisfy your individual taste and budget. Please utilise our website to browse for ideas and inspiration, and then simply contact one of our many appointed showrooms across the UK to view and purchase your bathroom experience.